Delivery & Returns
Delivery times are as follows:
For individual product delivery times, see the shipping section for each gift.
Standard shipping times are:
Standard: 2-3 working days.
First class: 1-2 working days.
Next day: next day delivery.
For Europe please allow 5-11 working days for delivery.
For USA and Canada please allow 3-7 working days for delivery.
For Australia please allow 5-11 working days for delivery.
If you have ordered more than 1 gift, you may receive these separately. We work with a network of UK and international suppliers. Your gifts may come from more than one supplier.
We cannot accept returns as all items are personalised and the gifts cannot be reused. In case of a faulty or incorrect gift, please email us on firstname.lastname@example.org
Money Back Guarantee
If we have made a mistake on your order, we will offer a full refund. No questions asked.
With our handmade gifts please allow for minor imperfections.
Please clearly write your personalisation. With translations, we cannot accept responsibility for variations in translations. So please look up your translation and enter is exactly as you would like it.